Jakarta:According to Qatar News Agency, the Ministry of Communications and Information Technology (MCIT), in collaboration with Microsoft Office, showcased the achievements of the second cohort of the Microsoft 365 Copilot Adoption Program. This meeting, attended by leaders and representatives from 17 government and semi-government entities, focused on usage and adoption indicators, progress in training, development of AI agent use cases, and shared experiences from participating entities.
Assistant Undersecretary for Infrastructure and Operations Affairs at MCIT, Sami Mohammed Al Shammari, emphasized the progress in adopting Microsoft 365 Copilot across participating entities. He highlighted the partnership with Microsoft as crucial for supporting entities and enabling employees to leverage artificial intelligence technologies in their daily work. Al Shammari stated that the foundational achievements would pave the way for expanding usage, developing higher-value use cases, and enhancing the institutional impact of the technology to improve government work efficiency.
The meeting revealed that the number of active users surpassed 8,000, with an adoption rate of 69.6 percent among 12,260 licensed users. Approximately 2.1 million actions and tasks have been recorded using the tool, demonstrating its growing utilization. These indicators will help monitor adoption rates and identify opportunities for expanding its use in institutional tasks and processes.
Furthermore, the program’s skills development efforts were reviewed, noting that over 508 training sessions were delivered to more than 9,000 employees. These sessions included foundational training, executive leadership courses, and workshops focusing on use case discovery and specialized training. These efforts aim to align training with business needs and enhance employees’ ability to use the tool effectively.
The role of communications campaigns, activation activities, and learning resources in sustaining tool usage was also discussed. The meeting addressed ongoing monitoring through dashboards and periodic reviews, as well as the latest developments in 96 AI agent use cases. Practical demonstrations explored opportunities to improve processes and make greater use of institutional knowledge, encouraging a shift from individual technology use to applications aligned with the priorities and needs of participating entities.