Accra:According to Qatar News Agency, the Ministry of Endowments and Islamic Affairs’ Human Resources Department has successfully completed the first phase of a sign language training program aimed at enhancing customer service. The initiative is designed to facilitate effective communication with the deaf, the hard of hearing, and those with speech difficulties, thereby improving service quality for these individuals.

The training targets 26 administrative staff members and is divided into two phases. The first phase occurred from October 4 to 8, while the second phase is planned for October 18 to 22. Participants will engage in practical field application between these phases to apply their newly acquired skills in their work environment.

This training program aligns with the Ministry’s strategic goals of human capital development and promoting inclusivity and social integration. It supports the Qatar National Vision 2030, which aims to empower persons with disabilities and improve their access to government services.

Mohammed Hassan Al Malki, Director of the Human Resources Department, emphasized that investing in employee skill development is crucial for achieving institutional excellence. The program is focused on practical application and direct communication, with digital reference materials provided to ensure the sustainability of knowledge.

Supervised by expert Mohammed Ali Al-Banali, who is accredited by the Arab Union for Organizations Working in the Care of the Deaf, the training involves personnel from various ministry departments, including Financial and Administrative Affairs, Islamic Affairs, Human Resources, Zakat Affairs, Mosques, and the General Directorate of Endowments.