Doha: The Ministry of Labour announced the launch of the pilot phase of the Moawen Platform-a pioneering digital system designed to redefine domestic worker recruitment, bolster transparency, and safeguard the rights of all stakeholders. This initiative was unveiled during a meeting of HE Undersecretary of the Ministry of Labour Sheikha Najwa bint Abdulrahman Al-Thani with licensed recruitment offices.
According to Qatar News Agency, discussions during the meeting focused on enhancing cooperation with recruitment offices, supporting and developing their operational capacity, and addressing the sector's key challenges-particularly in workforce management and recruitment procedures. The Moawen Platform aims to streamline every stage of domestic worker recruitment, allowing recruitment offices to manage applications through a unified digital portal. Employers can select workers and licensed offices with full transparency, based on service quality and pricing. The Ministry will receive comprehensive, real-time data on recruitment office activity, enabling rapid analysis, identification of bottlenecks, and timely, evidence-based interventions to strengthen sector stability.
Key features of the platform include the submission and management of recruitment offers, conducting job interviews, worker and office selection, contract finalization, payment of recruitment fees and wage transfers, and management of end-of-service entitlements and processing of refunds in disputes. During the pilot phase, the platform will register recruitment offices and available workers to create verified, comprehensive profiles. It will enable offices to manage applications, submit feedback, refine processes, and allow select clients to test end-to-end application submission and tracking.
This trial ensures the Ministry can rigorously evaluate Moawen's effectiveness and readiness ahead of its full launch, while providing recruitment offices the opportunity to familiarize themselves with the system and adapt it to practical operational needs.